Vice President of Product & Client Support
As the Vice President of Product and Client Support for HIPAA VIDEO, Craig Waldrep’s primary responsibility is to improve the overall experience and satisfaction of the client. Craig’s outstanding customer service and practical communication skills make him a vital member of the team.
Craig’s consistent, collaborative efforts help to ensure all departments, such as Sales, Marketing, and Development, remain in accordance with usage trends. He also helps to ensure that product strategies are implemented in an efficacious manner.
Craig has an Associate’s Degree in Multimedia/Applied Sciences and a Bachelor’s in Media Arts & Design. Craig is a graphic designer by profession; however, his wide range of work experience makes him a master in nearly every trade.
Craig has worked for two Fortune 500 banks dealing with high-profile clients and handling account management. He has also owned his own business providing all forms of IT services from network installations to end-user support. Craig has more than 15 years of technology-related experience in healthcare, education, government, and commercial/private sectors
Craig possesses an outstanding amount of patience. This helps him to effectively communicate with a variety of clients ranging from complete technical novices to those with more advanced understandings. As Craig would say, “I can speak ‘geek’ talk, but I can also translate technical conversations into easy to understand layman’s terms.”