HIPAA Compliance

It’s the law. Stay protected.



The Health Insurance Portability and Accountability Act (HIPAA) of 1996 main objective is to protect the health insurance carrier’s health data and to assure it’s integrity, confidentiality, and accessibility. The civil law requires healthcare organizations to execute regulations to control patient data and improve the productivity and performance of the healthcare industry. The bill passed by President Bill Clinton promises to work towards creating a more cost-efficient and straight-forward health care system in the United States.


  • Reducing the amount of paperwork that piles up in the healthcare system and has the potential to be misplaced, lost, or stolen.
  • Improving the business and system structures
    • Helps to put forward efficient transfer of healthcare data between covered entities
  • Saving billions of dollars in the healthcare industry
  • Providing better services to healthcare professionals, insurers and the general public
  • Reducing health care fraud and abuse

We don’t have “HIPAA” in our name just for show. HIPAA compliance is essential and our main objective!

HIPAA compliance badge.

Our goal is not only to help make the healthcare system better, but it is to increase the quality and accessibility of healthcare to all Americans.

Why HIPAA Video for your telehealth needs?

What is telehealth?

The Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services defines telehealth as the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health and health administration. Technologies include videoconferencing, the internet, store-and-forward imaging, streaming media, and terrestrial and wireless communications.

In today’s society, a majority of the population is accustomed to using video chat for personal and professional needs, so why not for medical needs as well?

  • Personal
  • Video calling has allowed society to develop and maintain relationships with family members, friends, and significant others that live thousands of miles away.
  • Professional
  • The vast growth in worker’s efficiency and performance has been supported by video conferencing.
  • Health
  • With the use of telehealth technologies, today’s society has the potential to enhance their physical, mental, and emotional health.

Common Misconceptions

HIPAA Video offers a simple and easy to use interface.

  • Entirely cloud-based
  • Requires NO software downloads
  • Requires NO purchasing of additional equipment

According to the Pew Research Center of internet and technology, 96 percent of Americans own some type of communications device, and 81 percent of those people own a smartphone. If you are part of that 81 percent of Americans that own a smartphone, then chances are you will have no trouble using HIPAA Video’s telehealth platform.

Nonetheless, if you are part of the percentage of Americans who do not own a smartphone or a cell phone in general, HIPAA Video’s interface is user-friendly and makes it easy for anyone!

All you need to schedule a HIPAA Video telehealth appointment is internet access and a compatible device. HIPAA Video’s platform is compatible with nearly all of the most commonly used devices and operating systems.

Operating Systems Devices Browsers
Windows 7,8,10
Mac OSX 10.9 and higher
iOS version 12 or higher
Smart Devices
Chrome version 59 or higher (recommended)
Safari OSX 10.9 and higher
Firefox version 44 or higher
Opera version 43 or higher
*Internet Explorer / Microsoft Edge

Providers are able to provide patient-centered care with the use of telehealth.

Telehealth technology was actually initiated to increase the accessibility and quality of care for patients who do not have access to the healthcare they need. The increase in providers who offer telehealth services has made it so patients can receive personalized one on one clinician visits through the use of HD video session meetings.

Patients who choose telehealth are able to save their time and money. These patients save money on travel-related expenses such as gas, public-transportation, hotel costs, and food accommodations when traveling to see a specialist, plus lost wages from taking time away from work.

HIPAA Video made telehealth affordable for everyone!

Most major insurance companies cover telehealth appointments, and providers are eligible for reimbursement. Twenty-eight states currently require both Medicaid and private insurance companies to cover telemedicine services just as they would for an inpatient doctor visit.

Taking into consideration the amount of money patients potentially save in personal expenses, telehealth services actually make receiving quality healthcare less costly than ever before.

To find out more about reimbursement parity laws and telemedicine policies per state, click here.

Our telehealth platform is entirely HIPAA Compliant!

Privacy and Security Concerns with Telemedicine

Innovated solutions, such as telemedicine, helps to provide access to quality care for patients in remote areas. However, when a patient’s information and health data is recorded electronically and stored in a third party system, it is vital that the data is protected from any breaches or unauthorized disclosures. Such breaches and disclosures have the potential to result in hefty fines and lawsuits.

Privacy and security risks are found when telehealth platforms do not have proper control over the collection, use, and sharing of ePHI. However, with HIPAA Video’s secure and HIPAA Compliant telehealth platform, we provide top-notch security and protection of all electronic health records.

Top-Notch Security & Protection
End-to-End Encryption

End-to-end encryption is a technical safeguard of the HIPAA Security Rule that is required to maintain a secure platform for healthcare providers when delivering telehealth services.

Utilizing end-to-end encryption is the surest way to ensure that online communication is secure and protected. It provides reassurance for the provider and the patient that HIPAA Video is a trusted and secure platform that puts in extra effort to maintain compliance with the HIPAA Security and Privacy Rule.

End-to-end encryption is a system of communication that assures the patient and the clinician are the only two parties that can read messages and access ePHI unless any other parties are authorized by the patient to access the health information.

Messages are secured with locks, and only the recipient and the clinician or healthcare provider have the special keys that are needed to unlock and read the messages. Every message has a unique lock and key. This security measure is always activated and automatic; there is no way of turning it off.

Two-Step Authentication

HIPAA Video also requires patients and providers to utilize to a two-step authentication process reduce the chance of any breaches and to ensure only authorized users are logging in and attending appointments.


  1. SMS Passcode or phone call
  2. Email verifications

When patients are notified of their appointments, they will receive an email and/or a text message notification informing them that they have an upcoming appointment. However, this email does not offer any additional information regarding the provider’s name, address, or purpose of the appointment.

Once the patient clicks the invitation link, they verify their identity by typing in the code that will be sent via text message or phone call. After correctly entering the authentication code, the patient will then be granted to access the appointment details.

Cloud-Based Data Storage

Our servers are securely running on Microsoft Azure Government, a United States government cloud server that is compliant with government security and compliance requirements. Our cloud-based storage assures providers and patients that all ePHI acquired on HIPAA Video is safe in world-class security and compliant server.

Microsoft Azure Government Cloud provides:

  • Physical safeguards for all ePHI with the highest level of security in isolated data centers and networks.
  • Ongoing security risk assessment.
  • Attestation of compliance!

Furthermore, our cloud-based storage, Azure Government, holds data that is subject to specific government regulations and requirements, such as FedRAMP, NIST 800.171 (DIB), ITAR, IRS 1075, DoD L4, and CJIS.

To learn more about how Microsoft Azure Government works, click here.


Device Level Security Keys (coming soon)