Why Are We Called HIPAA Video?

As an advanced telehealth platform provider, our name says it all.

We are a HIPAA compliant video conferencing system designed to serve healthcare providers in today's rapidly evolving telehealth market.

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HIPAA Compliance is Essential to Telemedicine

Rest Assured Your Patient Data is Secure with HIPAA Video

As the TeleHealth industry has grown dramatically in the past year, so has the need to apply HIPAA compliance to telemedicine systems and procedures.

HIPAA can be considered breached or violated in multiple ways. When practicing telemedicine, vigilance in HIPAA compliance is essential.
The HIPAA security rule sets standards for ensuring that patients data is secure. These standards apply to data that is stored and data that is transferred electronically.

Commercial video conferencing platforms are not held to the same standards. They may lack encryption and other important security features.
Patient data such as electronic medical files, images, and videos are key features of telehealth video conferencing. This data requires the same assurance of protection as patient information collected and used during in-person visits.

Our team of HIPAA Compliance experts routinely pressure tests our systems and processes to ensure we meet the highest criteria for HIPAA Compliance.  We use military grade hosting environments and conduct routine HIPAA training for staff and partners alike.  

HIPAA Video has built in features that make compliance easy:

  • Administrator access controls
  • Routine reminders to change passwords
  • 2 Factor identification (Password and Phone)
  • Secure waiting room access
  • End-to-end audio and video encryption

BAA Provision

Every HIPAA Video partner is guaranteed a HIPAA BAA (Business Associate Agreement) to maintain PHI security and overall HIPAA compliance.

Privacy and Security Concerns with Telemedicine

When a patient’s information and health data is recorded electronically and stored in a third party system, it is vital that the data is protected from any breaches or unauthorized disclosures. Such breaches and disclosures have the potential to result in hefty fines and lawsuits.

Privacy and security risks are found when telehealth platforms do not have proper control over the collection, use, and sharing of ePHI. However, with HIPAA Video’s secure and HIPAA Compliant telehealth platform, we provide top-notch security and protection of all electronic health records.

End-to-End Encryption

End-to-end encryption is a technical safeguard of the HIPAA Security Rule that is required to maintain a secure platform for healthcare providers when delivering telehealth services.

Utilizing end-to-end encryption is the surest way to ensure that online communication is secure and protected. It provides reassurance for the provider and the patient that HIPAA Video is a trusted and secure platform that puts in extra effort to maintain compliance with the HIPAA Security and Privacy Rule.

End-to-end encryption assures the patient and the clinician are the only parties that can read messages and access ePHI.

Messages are secured with locks, and only the recipient and the clinician or healthcare provider have the special keys that are needed to unlock and read the messages. Every message has a unique lock and key. This security measure is always activated and automatic; there is no way of turning it off.

Two-Factor Authentication

HIPAA Video also requires patients and providers to utilize to a two-step authentication process reduce the chance of any breaches and to ensure only authorized users are logging in and attending appointments.

Two-Steps:

1. SMS Passcode or phone call;
2. Email verifications.

When patients are notified of their appointments, they will receive an email and/or a text message notification informing them that they have an upcoming appointment. However, this email does not offer any additional information regarding the provider’s name, address, or purpose of the appointment.

Once the patient clicks the invitation link, they verify their identity by typing in the code that will be sent via text message or phone call. After correctly entering the authentication code, the patient will then be granted to access the appointment details.

Cloud-Based Data Storage

Our servers are securely running on Microsoft Azure Government, a United States government cloud server that is compliant with government security and compliance requirements. Our cloud-based storage assures providers and patients that all ePHI acquired on HIPAA Video is safe in world-class security and compliant server.

Microsoft Azure Government Cloud provides:
  • Physical safeguards for all ePHI with the highest level of security in isolated data centers and networks;
  • Ongoing security risk assessment;
  • Attestation of compliance!

Furthermore, our cloud-based storage, Azure Government, holds data that is subject to specific government regulations and requirements, such as FedRAMP, NIST 800.171 (DIB), ITAR, IRS 1075, DoD L4, and CJIS.

To learn more about how Microsoft Azure Government works, click here

Common Misconceptions

“Telehealth doesn’t need to be HIPAA compliant.” – It does indeed, and it’s the cornerstone of HIPAA Video.

HIPAA Video offers a simple and easy to use interface.

  • Entirely cloud-based
  • Requires NO software downloads
  • Requires NO purchasing of additional equipment

If you can use a smartphone you can easily use HIPAA Video.

Most Americans today have at least some familiarity with modern technology. 96 percent of Americans own some type of communications device and will have no trouble using HIPAA Video’s telehealth platform.

HIPAA Video’s interface is user-friendly and makes it easy for anyone!

All you need to schedule a HIPAA Video telehealth appointment is internet access and a compatible device. HIPAA Video’s platform is compatible with nearly all of the most commonly used devices and operating systems.

Providers are able to provide patient-centered care with the use of telehealth.

Telehealth technology was actually initiated to increase the accessibility and quality of care for patients who do not have access to the healthcare they need.

Recent calls for social distancing and concern about potential sources of infection and exposure to harmful germs or viruses have increased demand for telehealth. In many cases, it is the safer better option available for patient care.

The increase in providers who offer telehealth services has made it so patients can receive personalized one on one clinician visits through the use of HD video session meetings.

Patients who choose telehealth are able to save their time and money. They are able to avoid potentially risky visits to Dr’s offices and hospitals.

These patients save money on travel-related expenses such as gas, public-transportation, hotel costs, and food accommodations when traveling to see a specialist, plus lost wages from taking time away from work.

They are able to access the healthcare they need in the environment that is best for them.

HIPAA Video made telehealth affordable for everyone!

Most major insurance companies cover telehealth appointments, and providers are eligible for reimbursement. Twenty-eight states currently require both Medicaid and private insurance companies to cover telemedicine services just as they would for an inpatient doctor visit.

Taking into consideration the amount of money patients potentially save in personal expenses, telehealth services actually make receiving quality healthcare less costly than ever before.

To find out more about reimbursement parity laws and telemedicine policies per state, click here.

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