Platform Maintenance Specialist
As HIPAA VIDEO’s Platform Maintenance Specialist, Michael O’Brien supports the business management team. He is invaluable in helping to identify and explain the logistics and costs associated with proposed features and products. He works with the marketing and product design teams to analyze and evaluate requested changes and product improvements for potential issues. He also proposes additional features or technologies for implementation as appropriate. Once proposed features have been given the green light, Michael produces design instructions and technical specifications for the development team to implement
His primary role involves analyzing proposals. He works tirelessly to ensure they are both properly implemented, and well supported upon production. Michael strives to make certain our customer support staff is equipped with the tools necessary to properly support HIPAA Video’s clients.
Michael has 20 years of experience in the fields of networking, server management, product support, and software development. He has worked for large companies such as Konica Minolta, and for small to mid-sized companies. Many of these companies perform boutique or white-glove services for major clients such as the NFL, MLB, ESPN Zone, M&T Bank, to name a few.
Described at a high level, Michael specializes in fixing problems and implementing solutions.