Craig Waldrep

Vice President of Product & Client Support

Craig Waldrep’s primary responsibility is to improve the overall experience and satisfaction of the client.

About Craig

As the Vice President of Product and Client Support for HIPAA VIDEO, Craig Waldrep’s primary responsibility is to improve the overall experience and satisfaction of the client. Craig’s outstanding customer service and practical communication skills make him a vital member of the team.

Craig’s consistent, collaborative efforts help to ensure all departments, such as Sales, Marketing, and Development, remain in accordance with usage trends. He also helps to ensure that product strategies are implemented in an efficacious manner.

Past Experiences

Craig has an Associate’s Degree in Multimedia/Applied Sciences and a Bachelor’s in Media Arts & Design. Craig is a graphic designer by profession; however, his wide range of work experience makes him a master in nearly every trade.

Craig has worked for two Fortune 500 banks dealing with high-profile clients and handling account management. He has also owned his own business providing all forms of IT services from network installations to end-user support. Craig has more than 15 years of technology-related experience in healthcare, education, government, and commercial/private sectors

Craig possesses an outstanding amount of patience. This helps him to effectively communicate with a variety of clients ranging from complete technical novices to those with more advanced understandings. As Craig would say, “I can speak ‘geek’ talk, but I can also translate technical conversations into easy to understand layman’s terms.”

Free Time Activities

In Craig’s leisure time, he enjoys going to the movies, shooting pool, and traveling out of town to his father’s cabin with his wife and daughter. During football season, you can find Craig rooting for his home team, the Arizona Cardinals.